The Quick Cash Club | Complaints
Warning: Late repayment can cause you serious money problems.
For help go to www.moneyadviceservice.org.uk

Got something you’re not happy with?

We want your customer experience to be first class, whether you’re an applicant or you’re guaranteeing someone’s cash advance. So if you aren’t happy with our service, please let us know.

You can contact us by phone – 0207 041 7717 or

By email – info@TheQuickCashClub.com 

Alternatively you can write to us at:

The Team Leader

Unit 1C

Raparian Way

Cross Hills

Keighley

West Yorkshire

BD20 7AA

We will respond to your complaint within 24 business hours and we will endeavour to resolve your complaint within 48 business hours. If your complaint is particularly complex, meaning more time is required to investigate, it may take longer to resolve. If we have not been able to resolve your complaint within 48 business hours, we will contact you explaining why.

We will provide a ‘final response’ to your complaint. That will highlight if you are still not satisfied with the outcome you may refer your complaint to the Financial Ombudsman Service, an organisation who provide advice and help settle disputes between businesses and their customers. Before referring your complaint to the Ombudsman you should allow us up to 8 weeks to issue you with a final response to your complaint. Contact details of the Financial Ombudsman Service are below.

Financial Ombudsman Service

South Quay Plaza

183 Marsh Wall

London

E14 9SR

Email: complaint.info@financial-ombudsman.org.uk 

Phone: 0845 080 1800.

Website: www.financial-ombudsman.org.uk 

TheQuickCashClub.com

FAQs

  • How quickly can I get the money?
  • What is the criteria to be an applicant?
  • I have a bad credit rating, will you be able to accept me?
  • How do your repayments work?
  • Will I get credit checked? / Will you credit check my guarantor?
  • Will you charge me a fee to apply?

If you can apply, provide a suitable guarantor and complete the application before 16:00 on any working day, we will payout your loan the same day.

If you apply late on a Friday or at the weekend your caseworker will be in touch on Monday to arrange your payout.

If you apply on Bank Holiday then we will be in touch the next working day. We are unable to guarantee an exact timescale as it depends on your bank and the type of payment used.

• Age 18 or older
• UK resident
• Not bankrupt or on an IVA
• Have a valid debit card



As long as you're not bankrupt, restricted from borrowing and have a valid debit card, we will be able to give you a loan (subject to affordability checks). All you need to do is supply us with a guarantor that matches our acceptance criteria.


You choose the repayment date monthly, and on that date we’ll attempt to collect the repayment from your debit card using continuous payment authority. If your payment fails on the day that it’s due, we’ll notify you of this. We’ll attempt one more time to collect the payment from your debit card the following day and if this fails we will attempt to collect the payment from the Guarantor. If the payment fails from the Guarantor we will try one more time to collect the payment. After this point we will not attempt any further payments without specific instructions from you or your Guarantor.


We credit check all applicants to make sure they are not currently declared bankrupt or restricted from borrowing and guarantors are credit checked to make sure they meet our criteria.



We are a lender, not a broker, so we never charge a fee to provide you with a loan.

The only payments we will ever take will be your monthly payments.    

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